Cancel Before The Ribbon.
Every hamper is tied by hand, for one person. Until the ribbon is on, you can change your mind.
Before You Request A Cancellation
A few things worth knowing first, so we can help you faster.
Order Status Matters
What we can do depends on where your order is: waiting, being packed, or already ribboned.
Check the stagePersonalised Orders Need Special Attention
Names, notes and custom boxes are made for one person, so we look at these case by case.
Made for oneContact Us As Soon As Possible
The earlier you tell us, the more we can do for you.
Sooner is betterApproved Cancellations Follow The Applicable Refund Process
If your cancellation is approved, the refund follows our standard refund process.
Standard process
Can My Order Be Cancelled?
It depends on how far your hamper has travelled. Pick the stage your order is at.
Made For Them Means
Made Specifically For Them.
Made for one person only, so every detail has to be right. Please check each one carefully.
Check these details
- NameSpelling, spacing and capital letters.
- MessageEvery word, punctuation mark and line break.
- DateDay, month, year and the format you want.
- LogoThe right file, colours and placement.
- ArtworkThe exact design or image you shared.
- Custom InstructionsAny special notes on colour, packing or finish.
[Add your final cancellation policy for personalised orders here.]
Not sure about a detail? Ask us firstNeed To Cancel? Here’s What To Do.
Three simple steps, and our team takes it from there.
Email us at hello@smilesolutionsgifts.com
When An Order Is Already In Motion
As an order moves ahead, cancelling gets harder. These are cases where it may not be possible.
- 01Personalisation already startedIf work on your name, message or design has already begun, we may not be able to cancel.Case by case
- 02Custom product specifically preparedA product prepared specially for you may not be eligible for cancellation once preparation is done.Case by case
- 03Approved branding or custom work producedOnce branding or custom work you approved has been produced, cancelling may not be possible.May not be possible
- 04Order already packed or dispatchedOnce your order is packed or on its way to you, cancelling may not be possible.May not be possible
This is a general guide. Whether a particular order can be cancelled depends on its stage and on our cancellation policy.
Check your order stage with usCancellation Or Return?
They’re Not Quite The Same.
- Not delivered yet?Before deliveryCancellation A request to stop your order before it passes the applicable stage of fulfilment. Order not yet delivered
- Already delivered?After deliveryReturn / Refund An applicable issue or request raised after the product has been delivered. Order already received
Not delivered yet? Request a cancellation
What Happens If Your Cancellation Is Approved?
Once approved, your refund follows the applicable process — and you’re kept updated.
- ApprovedCancellation Approved Your cancellation request is approved and confirmed for your order. Request confirmed
- ProcessingRefund Process Applies The applicable refund process for your order and payment method is applied. Applicable process
- UpdateYou Get An Update We keep you informed about your refund status, so you’re never left guessing. Status shared
Cancellation FAQs
Short, honest answers to the questions we hear most. Tap any question to read it.
- Quick Call
& Email Reply - WhatsApp
Support - Cancellation
Requests Welcome - Personal
Help
Questions About Your Cancellation?
Want to cancel an order or check its status? Talk to us and we will help you personally.
Prefer email? Write to us